BEFORE YOU MAKE A PURCHASE, PLEASE KEEP IN MIND: We cannot state this enough, please read each listing description carefully, use our measurement guides, and always read shop policies in FULL.
By making a purchase from Jane + Jo you are agreeing at checkout, that you have read and understand the above and below prior to making any purchase <3
If you have any questions it is always best to ask first, we are happy to help - hello@janeandjo.com
Our goal was to make policies in an easy to understand layout and also to provide you with the necessary tools to get you the help you need, and fast! If you click each tab, it may contain a useful form for you to fill out and submit, so we can help you faster!
XOXO,
J+J
jane + jo is located & ships orders from Conroe, Texas.
Monday - Friday
8AM CST - 3PM CST
Please allow 48 hours for email response.
Jane + Jo offers returns for STORE CREDIT only on eligible garments. Return shipping is buyer responsibility and original shipping fees are not credited.
Jane + Jo is happy to offer an exchange for an equal product if we are able to do so. Exchange shipping is buyer responsibility both ways to process the exchange.
Please refer to return policy below.
*Please note, per return policies ALL adjustments/refunds go back in form of store credit.
Jane + Jo accepts ONE "code" per checkout. Codes can not be stacked of any kind.
Store Credit, General Discount Codes, Rewards Points Codes, Rep Codes are ALL considered a "code".
Codes must be entered at checkout, in the discount code box.
We can not make adjustments to an order after it is placed to include, remove, or change a discount code.
If you are receiving an error message when entering the discount code at checkout PLEASE email support first at hello@janeandjo.com, prior to completing the purchase so we can help. We can not be of assistance if you have already placed the order.
Please scroll to "STORE CREDIT/DISCOUNT CODE" heading for more info.
After you place an order with Jane + Jo it can not be changed or cancelled. The only exception to an order change is change of address - please email support to make an address change.
Cancellation of an order for any reason including - successful cart buddy, no longer need/want, duplicate order placed, discount code forgotten, etc. are not accepted.
Change of an order for any reason including - addition/removal/change of discount code, change of size or style, etc. are not accepted.
We would love to be more accommodating but the above changes result in system wide errors including possible ordering and filling errors.
You, however, may return your order once received, please refer to return policy below.
*Please note, per return policies ALL adjustments/refunds go back in form of store credit
Jane + Jo offers 4 different release (drop) styles. Those being READY TO SHIP, PREORDER, EXTRAS, and WAREHOUSE SALE.
READY TO SHIP garments are just that, they are "ready to ship" to you, the customer. These style garments are made in limited quantities and select sizes only. We aim to ship ready to ship garments within 3 - 5 business days.
PRE-ORDER garments are not ready to ship. These are garments that are offered to you, the customer, so you can freely choose your size and style without worry of the garment quickly selling out as ready to ship releases tend to do. Preorder garments are also listed for less than retail ready to ship prices, which makes them more favorable to those looking to save! Once the preorder sale has closed, production begins and the style & size you ordered is created especially for you! Although, preorders are not unlimited we are able to offer a significant amount of orders to be placed opposed to the limited nature of our other types of sales. Preorder turn around times, i.e. shipping weeks are ALWAYS listed within the product description so be sure to read listing in full. It is very important to read our shop policies regarding preorders prior to placing an order for this type of release style. Please scroll to "PREORDER POLICIES" to read more.
EXTRAS are garments that we have ordered extra of to meet production minimums for preorders. If a preorder style does not sell the minimum amount we need to move into production, we (Jane + Jo) cover the extras needed. We will then list these extras on the site. Extras are not ready to ship unless otherwise noted, we normally will list what we ordered as extras a few weeks into the original preorders production. These will ship to you, the customer at the same time as the original preorder. All dates will be listed within the listing description. We do not have every size available when we list extras, only the sizes and quantities we have ordered overage of. Extras follow the same polices as preorders.
WAREHOUSE SALE garments are ready to ship garments that are considered to be "flawed". They are discounted because of the nature of the flaw which can include one or more of the following:
Misprints, Bleeds, Marks, Button Issues, Sewing Workmanship Defects or any other characteristic we deem to be a flaw. They do NOT have any rips or holes, they still must pass a flawed quality check before we list them to ensure they are overall, still wearable. These garments are considered to be new and unwashed despite being flawed. Warehouse Sale garments are final sale and can not be returned for store credit or exchanged.
Ready to ship releases will ship to you, the customer within 3 business days of ordering. Once we process the shipping label an email notification is sent to the email address you checked out with (if you checked out as a guest you will not receive an tracking email notification) it is very important to leave an email at checkout for this reason. Of course, if you do checkout as a guest and can not locate your tracking info, just shoot support an email and we are happy to provide tracking to you.
Please follow along below for preorder updates - https://janeandjo.com/pages/preorder-shipping-estimates
This is where you will find your preorders current status. Every time the status changes the page will update to keep you in the loop along the way.
You will receive custom updates here on your preorder along the way from initial ordering, production updates, to final fulfillment to you! Our goal is to keep you in the loop as much as we can with this page.
Please remember preorders are NOT ready to ship and production does not begin on a preorder until the sale as closed.
To access your store credit:
1. Go to www.janeandjo.com
2. Click the "person" icon on the top right corner of homepage
3. Sign into your shop account (if you forgot your email or password you can reset it on this page)
4.Once signed into your shop account, a box will appear and it will say STORE CREDIT, click this button and a pop up will appear with your balance and how to redeem
TIP - when you redeem your credit please write the code the system gives you down. If you end up not using the credit on that checkout you will need to code the next time you go to use it, the system will not give a new code once you attempt to redeem it the first time.
If you are still having trouble or can not locate your credit please reach out to support at hello@janeandjo.com so we can help.
Sign up for email alerts by clicking here
Please note, many times initial marketing emails will arrive in your "spam, promotions, junk, or social" folders rather than your direct inbox. Please search these folders and mark them "safe sender" or "not spam" and you should then receive the marketing emails to your right inbox!
To sign up for rewards click here.
To access your rewards account click here and sign in. A popup will then appear containing your rewards points info.
FAQ's on rewards can be found by logging into your rewards account and clicking the FAQ button - REWARDS are hosted by a third party app, so they post their own T's and C's :)
*Please note rewards offers change frequently. We recommend checking the rewards page often to see if there is a good trade for points/rewards! You can redeem your points at any time and the reward code provided stays active until used once :)
Please note, as with anything made by hand there may be variances in production - including PATTERN PLACEMENT, COLOR, and MEASUREMENTS from garment to garment. Standard variance measurements is up to 1" in length and .50" in width from garment to garment. Variance that falls within this threshold is not considered defective or a workmanship error. We suggest referring to our size chart within the listing before making purchases and also keep the variance in mind.
Occasionally, oversells do happen due to inventory or site error. If your order has a oversold garment you will be contacted with an option to receive a replacement garment or cancel your order for a refund back in form of original payment.
WAREHOUSE SALE garments are ready to ship garments that are considered to be "flawed". They are final sale and discounted because of the nature of the flaw which can include one or more of the following:
Misprints, Bleeds, Marks, Button Issues, Sewing Workmanship Defects or any other characteristic we deem to be a flaw. They do NOT have any rips or holes, they still must pass a flawed quality check before we list them to ensure they are overall, still wearable. These garments are considered to be new and unwashed despite being flawed. Warehouse Sale garments are final sale and can not be returned for store credit or exchanged.
Ready to ship releases will ship to you, the customer within 3 -5 business days of ordering. Once we process the shipping label an email notification is sent to the email address you checked out with (if you checked out as a guest you will not receive an tracking email notification) it is very important to leave an email at checkout for this reason. Of course, if you do checkout as a guest and can not locate your tracking info, just shoot support an email and we are happy to provide tracking to you.
To track a preorders status click here - https://janeandjo.com/pages/preorder-shipping-estimates
This greatly depends the style release you ordered from:
Ready To Ship & Warehouse Sale:
3-5 business days of ordering.
Pre-Order:
Shipping estimates of a preorder are always listed within the preordered garments description. By placing an order of any kind you are agreeing that you have read the listing in full prior to checking out, we highly recommend making a note of this estimated shipping week so you have reference of this information, as listings are sometimes removed once they sale sells out.
You can always check the status of your preorder here by clicking here https://janeandjo.com/pages/preorder-shipping-estimates - this where you will find status updates on your preorder and other helpful info!
If you are confused about our release styles scroll up to the first section where more details can be found :)
It is very important to review your address prior to completing any checkout. If you notice an incorrect address was input by you please email in to hello@janeandjo.com or simply fill out the form to make an address change.
Once the order is under fulfillment or in route via the shipping carrier, we unfortunately can not make any changes.
All orders ship via USPS First Class, USPS Priority Mail, USPS Express Mail, or USPS Parcel Select
Currently, we do not offer shipping insurance to be purchased.
J+J shipping is based on order weight.
Sign up for rewards points where you can earn points towards FREE SHIPPING on occasion.
Once your order leaves our warehouse and is scanned in by USPS for acceptance, it is USPS responsibility to carry out the delivery of your order. If your package seems to be lost in transit or seems to be misrouted despite the correct mailing address, is is an USPS error and they must be contacted to further assist. They can be reached by visiting their website usps.com and referring to their contact methods for support.
If your package seems to be lost and you would like USPS to look into it's status, please head to their site and file a "missing mail claim".
If your shipment has been marked as "delivered" by USPS but you can not seem to locate your package, you must contact your local PO for assistance, they make this final scan of "delivery" and should be able to assist. Sometimes carriers place larger packages in areas not alike to normal mail.
However, if you package does not show a scan of acceptance please reach out to us so we can help :) hello@janeandjo.com
RETURN POLICY:
You may return your order within 7 days of receipt for STORE CREDIT ONLY (excluding original shipping).
Return shipping back to JJ is buyer responsibility. We highly suggest keeping your return tracking # so you have reference that it made it back to us!
Please email in to hello@janeandjo.com to start a return.
Our return address is:
Jane + Jo Clothing Co
4213 N Frazier Street
E3
Conroe, TX 77303
EXCHANGE POLICY:
You may exchange your order within 7 days of receipt ONLY IF APPROVED by JJ - you must email in to get approval prior to sending back your garments for exchange. This is to ensure we have the garment you want to swap with.
Please email in to hello@janeandjo.com to start an exchange.
ADDITIONAL RETURN/EXCHANGE INFO:
In addition to the 7 day period on both RETURN/EXCHANGE your garments must be:
UNWORN and UNWASHED
In ORIGINAL PACKING
HANG TAGS still attached
The following collections are NOT eligible for return and are considered FINAL SALE
Any garment in the following categories:
SWIM
HOLIDAY LOUNGEWEAR
WAREHOUSE SALE
Any garment that feature PANTIES such as PANTY PACKS or BRIEF/PANTY STYLE BOTTOM LOUNGE SETS.
Need help with a return or exchange please fill out the form below and we will get back to you within 48 hours to help with your return or exchange!
From time to time, an item you receive may contain a defect. We do our best to quality check products prior to them leaving our warehouse but human error may occur.
If you believe you have received a defective item, please contact us within 7 days of receiving your order and we will provide you with resolution.
Jane + Jo accepts ONE "code" per checkout, codes can not be stacked of any kind.
General discount codes, rep codes, store credit, rewards points, etc are all considered a "code" per Shopify. Only one can be used per checkout, they can not be combined.
Codes must be entered at CHECKOUT in the discount code box. Jane + Jo does not adjust orders after they are placed to include addition, change, or removal of discount codes of any kind for any reason.
Please reference any "terms and conditions" of the code when it was given to you, exclusions may apply.
Rep codes + General Discount Codes are not valid on blankets or backpacks.
If you are receiving an error message when entering a discount code at checkout PLEASE email support first at hello@janeandjo.com, prior to completing the purchase so we can help. We can not be of assistance if you have already placed the order :(
If J+J does honor an adjustment for any reason after an order is placed, it will be only be offered back in form of store credit.
Garment vouchers are not considered a "code" but they do follow strict guidelines. Those "terms and conditions" were given to you when your voucher was issued, please reference them.
All vouchers have expiration dates, if your voucher has expired it is not valid for use.
If you attempt to sell a voucher on a BST board, your voucher will be void. In the terms and conditions that were sent with your voucher, it notes selling of vouchers are not allowed.
Codes must be entered at CHECKOUT in the discount code box. Jane + Jo does not adjust orders after they are placed to include addition, change, or removal of discount codes of any kind for any reason. We would love to be more accommodating but changes to orders of any kind after the order is placed can result in various ordering, fulfillment, and shipping errors.
If you are receiving an error message when entering a discount code at checkout PLEASE email support first at hello@janeandjo.com, prior to completing the purchase so we can help. We can not be of assistance if you have already placed the order.
If J+J does honor an adjustment for any reason after an order is placed, it will be only be offered back in form of store credit.
STORE CREDIT is considered a "discount code" in the way it is redeemed per the website system (Shopify). You will not be able to use store credit + a general discount code together within one checkout as the system only accepts "one" code to be used per checkout.
Store credit can not be applied to shipping fees at checkout, the system (Shopify) only allows it to be used towards website purchases only.
Store credit does not expire.
To access your store credit:
1. Go to www.janeandjo.com
2. Click the "person" icon on the top right corner of homepage
3. Sign into your shop account (if you forgot your email or password you can reset it on this page)
4.Once signed into your shop account, a GREY box will appear and it will say STORE CREDIT, click this button and a pop up will appear with your balance and how to redeem
TIP - when you redeem your credit please write the code the system gives you down. If you end up not using the credit on that checkout you will need to code the next time you go to use it, the system will not give a new code once you attempt to redeem it the first time.
If you are still having trouble or can not locate your credit please reach out to support at hello@janeandjo.com so we can help.
Monday - Friday 8AM-3PM CST.
Emails typically take 24 - 48 hours to be answered.
Send an email to hello@janeandjo.com or use the button below!
Please allow for 24-48 hours for a response time (M-F).
Jane + Jo does NOT have social media support. Meaning, we can not be reached on our Facebook Page or Group, DM, or IG regarding order questions or concerns. You must utilize the customer support email above. If you can provide an order # when you reach out, please do, it will allow us to help you faster!
Preorder garments are not ready to ship.
These are garments that are offered to you, the customer before production has begun so you can freely choose your size and style without worry of the garment quickly selling out as ready to ship releases tend to do.
Preorder garments are typically also listed for less than retail ready to ship prices, which makes them more favorable to those looking to save!
Once the preorder sale has closed, production begins and the style & size you ordered is created especially for you!
Although, preorders are not unlimited we are able to offer a significant amount of orders to be placed opposed to the limited nature of our other types of sales.
Preorder turn around times, i.e. estimated shipping weeks are listed within the product description so be sure to read listings in full.
Be sure to read "ESTIMATED SHIPPING DATE FOR PRE-ORDERS + GRACE PERIOD POLICY?" tab below for important info.
Changes to orders of any release style whether RTS or PO are not allowed.
Preorders are made to order, for you, in the size you selected at checkout.
If you are having second thoughts on sizing you must wait until you receive your original order and then request an exchange.
Again, any change to order such as cancellation are not allowed on any type of release style RTS or PO. If you would like to return your preorder you may do so once it is received by you. Please note the return policy above in the titled section RETURN/EXCHANGE
The only exception to the the cancellation policy is if we are over our 2 week grace period which can be found below, in that instance you will not have to wait until the order is received to cancel, you may select to do as soon as we are over our grace period. Please note, the only form cancellations and refunds are processed in is STORE CREDIT.
Estimated shipping dates for preorders can be found within the listing description so you can view prior to purchasing! These dates are just that - they are estimates only, they are not exact. Normally the listing will tell you the earliest "week" of shipping for that specific sale. Our shipping weeks start on Monday and end on Sunday. So if the listing notes that the estimated earliest week of shipping for that sale is 06.07 that means from 06.07 (M) - 6.13 (SUN) is earliest they will begin shipping. The listing will also note that this date does not include our "grace period policy".
.Grace Period Policy:
We do have a 2 week grace period policy that applies to all preorders. This specific policy is in place to account for possible delays in production, delays in transit to us, and the amount of time we fully need to ship hundreds and hundreds of orders from a single sale.
It is not possible for us to complete inventory checks of incoming preorders, quality check each piece for flaws, pack each customers orders, weigh each customers order for shipping label, etc in one single week :( although we wish we could!
So we ask for an additional 2 weeks grace period beyond the original earliest estimated shipping week of each preorder. Based on the example above the earliest week of shipping was 06.07 and with our 2 week grace period the latest week of shipping would be 06.21 - please remember our shipping weeks end on Sunday and the grace period does not begin until after the earliest shipping week has ended.
What Happens If We Are Over Our Grace Period Policy:
If we are over our 2 week grace period, we normally include a discount code of some kind in the order as our way of saying thanks for waiting! You will want to follow along on the preorders update page - that is where we post ALL updates on preorders and where we try to keep you in the loop! It has so much detailed information that you do not want to miss!
You can find that page here - PREORDER SHIPPING ESTIMATES
If we are over our grace period of 2 weeks, and your garment has still not been shipped to you, you have the option to cancel your order for STORE CREDIT only + receive your choice of a cart pass or discount code for the inconvenience. You can email in to hello@janeandjo.com for more help with that procces!
We are here to serve you and happy to answer any questions you have!
You can always check the status of your preorder here by clicking here https://janeandjo.com/pages/preorder-shipping-estimates - this where you will find status updates on your preorder and the most up to date info!
This will be the only place you will receive updates on your preorder. We normally do not post updates on FB or IG. This keeps the information in one local place so you can access it anytime you want!
If you need any help navigating the estimates page send us an email - hello@janeandjo.com
